When will my item be shipped and when will it arrive?


The dispatch time will vary depending on the product you have bought. Made to order nails vary depending on queue times but generally we aim to dispatch within 3-6 weeks, this is not always guaranteed during busier periods.

When buying a made to order product we need to allow time to make and package the product and also you will be placed in a queue based on when you bought the item. Items are made in order of when they were purchased but you can purchase a "Rush My Order" if you need them for a certain date sooner than normal. Please let me know the date before you purchase so I can see if this will be possible via the Contact Us Page.

Ready to dispatch sets and sample sizing sets will be sent within 3 working days.

Postage within the UK is sent via Royal Mail Tracked 24, Royal Mail estimates delivery within 1-2 working days.

Postage within the EU is sent via Royal Mail International Tracked, Royal Mail estimates delivery within 5-7 working days.

Postage to the rest of the world is sent via Royal Mail International Tracked, Royal Mail estimates delivery within 7-10 working days.




Do I need glue?


You will need an adhesive to apply the nails. We have a few options when you purchase the nails that can be found here:
- No Adhesive - If you would like to use your own nail glue or adhesive method.

- With Glue - A 2g bottle of nail glue, enough glue for a few applications.

- Adhesive Nail Tabs - These are sticky gel tabs that you pre-apply to the nails and press onto your natural nails.




How do I apply the nails? Step 1 - Prep


With any method of application prepping your nails first is the best way to make your false nails adhere well, stay on for longer and have your manicure looking at it's best. There are many tutorials on youtube with guidance and visual instructions on prepping your nails, this is a good idea for first timers.

How to prep your nails:
1. Remove any nail varnish including base coats
2. Trim your nails short
3. Push back cuticles with cuticle pusher
4. Buff over your nails to remove the shine and any skin around the cuticle on the nail plate, ideally with a buffing block but if not a light grit nail file
5. Wipe away any dust ideally with an alcohol pad, at this point you can also use a primer or dehydrator if you want to make an extra dry surface for your falsies to adhere to, this will create a stronger bond but it is not neccessary

We offer a Nail Prep Kit with everything you need to prep your nails.




How do I apply the nails? Step 2 - Application


If you have not already prepped your nails, please follow "Step 1 - Prep" above.

Once you have prepped your nails you are now ready to apply them, please follow the steps below. There are many tutorials on youtube with guidance and visual instructions on applying false nails, this is a good idea for first timers.

To apply with nail glue:
1. Test your false nails (without glue first) against your natural nails to find the right size for each nail. Once you have the right sizes, line them up in the same order as will be applied to each nail so you can quickly find the right size
2. Hold the nail glue with the nib facing upwards and cut the tip off
3. Ensure your nails are clean and dry. Let a small amount of nail glue drip onto either the false nail or your natural nail, do not squeeze too hard as too much glue will flood your cuticles, the glue will spread
4. Press the false nail onto your natural nail for 5 seconds, ensuring it is straight when applying pressure
5. Once all nails are applied you can apply cuticle oil or hand cream, do not use this before application as the nails need to be dry for the glue to adhere well

To apply with adhesive nail tabs:
1. Test your false nails (without glue first) against your natural nails to find the right size for each nail. Once you have the right sizes, line them up in the same order as will be applied to each nail so you can quickly find the right size
2. Peel the sizes of tabs that look right for the false nail size off the clear sheet, leaving the tab cover on. Apply the nail tab to the back inside of the false nail ensuring none of the tab is coming showing at the front
3. Ensure your nails are clean and dry. Peel off the nail tab cover and press the false nail
down onto your natural nail for 5 seconds, make sure it is straight when applying pressure
4. Once all nails are applied you can apply cuticle oil or hand cream, do not use this before application as the nails need to be dry for the glue to adhere well




What shapes do you offer?


We offer a wide range of shapes that are up to date with current trends, made to order nails can be made in virtually any shape and there is a guide in the listing photos to show the length and shapes available. There is more information available on Shapes & Sizing here.

If you have a certain shape in mind that I do not offer I will do my best to make it, please get in contact first to ask and leave a note in the message to seller section when purchasing.




Can you make the nails extra short/extra small/extra large?


Yes absolutely! We are happy to make adjustments for you. We reccommend that you try our Sample Sizing Pack to test out the shape and size you need, we number the nails in the sample sizing kit so just make a note of the numbers you require for each nail and leave them in the message to seller section when purchasing.

Some nails can also be shortened so please leave a note in the message to seller section too if you would like the length altered at all.




How do I measure my nails?


There are a few ways to find your correct size, we highly reccomend you do this before ordering as we are unable to send out additional sizes.

The best ways to find your perfect sizes are either to purchase a set of 20/24 mixed sized nails. This way you can find your perfect sizes as well as having spares, the nails are mostly numbered beneath the tip so you can make a note of the sizes you need for next time.

Alternatively you can purchase our sample sizing kit which is sent the next working day.
Select the shape you are interested in and you will receive 10 plain numbered nails to test the length and size you need. Make a note of the numbered that fit each finger best and put these in the message to seller section. Most of your sizes are universal but they can vary slightly so it is best to pick the shape you are likely to go with for your actual nail order.

You can also measure your nails before ordering and match them up with our sizes but this is less accurate. For more information about our sizes and measuring your nails click here.




Do you have any discounts?


We often have discounts and offers, please see our "Offers" page to find out more.




My order is late/has not arrived


We are sorry to hear that your order has not arrived. Please copy your tracking number and follow the link provided to track your nails. If it has still not arrived please check your shipping address is correct, see if it has been left with a neighbour and contact your local post office to see if it is being held there. Please allow one extra week incase of postal delays before messaging us regarding your order.

The postal service is currently experiencing delays due to COVID-19, particularly with International postage. Please allow extra time for delivery at this time.
Once you have followed these steps please get in touch through the Contact Us page and we will resolve the issue. Please bare in mind as the nails are hand made to order there can sometimes be delays in dispatch, there can also be delays to customs times when sending internationally.




Do you make custom nails?


Yes! We absolutely love to make custom sets whether it's for an occasion or you've seen a picture you would like recreating.

During our Made to Order releases you can order a custom design by purchasing a "Custom Order Reserve" and then emailing info@theholynail.com or sending us a DM on Instagram @theholynailuk with any pictures/a description of what you would like. We will get back to you with ideas and a price, we then send an invoice through Paypal.




Do you offer combined shipping?


Our shipping rates are based on the value and destination. This will be calculated at the checkout.




Why choose The Holy Nail?


The Holy Nail centres around the customer and your satisfaction. As a smaller business we appreciate each and every customer and are thankful for every order we receive.

We are excited to make your nails and make you feel fabulous. We put 100% into each nail and believe that we offer a quality that cannot be bought on the highstreet.

We value you as a customer for life and see all of our customers as friends.

You can find out more about The Holy Nail on our About Us Pages.




How do I remove the nails?


The longer you have your nails on, the easier they are to remove. For short term wear Adhesive Gel Tabs are a great option as they are easy to remove and leave little damage. For longer term wear we recommend nail glue as it is stronger.

To remove the nails we recommend soaking your hands in hot soapy water (you can also add cuticle or coconut oil to help the process and nourish the skin) for around 10-20 minutes. This will loosen the glue so you can gently pry them up from the sides under the nail until it safely "pops" off.




Are the nails reusable?


Yes! If the nails are well cared for they can be reused. This works especially well for short term wear with gel tabs.

If you find there is glue residue left underneath the nails, this can be gently filed off with an inexpensive nail dril. They are available from on Amazon/eBay for around £10.





Frequently asked questions

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